Frequently Asked Questions
Answers to common questions about orders, jewellery care, delivery, returns, and support at Chawla Jewellers.
Are Chawla Jewellers products certified?
Yes. Product details, metal purity, stone information, and certification details are shared wherever applicable so you can shop with confidence.
How do I know my ring or jewellery size?
Please refer to the size guidance on the product page before placing your order. If you are unsure, contact our support team and we will help you choose the right size.
Do you offer customisation?
Customisation availability depends on the product and design. You can contact us before ordering with your preferred style, size, or finish, and our team will confirm what is possible.
How long does delivery take?
Orders are processed as quickly as possible after confirmation. Delivery timelines vary by product availability and shipping location, and tracking details are shared after dispatch.
Can I return or exchange an order?
Returns and exchanges are handled according to the store return policy. Please keep the product unused, with original packaging and proof of purchase, and contact support within the eligible window.
How should I care for my jewellery?
Keep jewellery away from perfume, harsh chemicals, and moisture. Store each piece separately in a dry pouch or box, and clean gently with a soft cloth after use.
What payment methods are accepted?
Available payment options are shown at checkout and may include prepaid online payment methods and other supported payment modes based on your location.
How can I contact support?
You can reach us through the Contact page for help with orders, product details, sizing, customisation, shipping, or after-sales support.
Still need help?
If your question is not listed here, visit our Contact page and our team will be happy to assist you.