Returns & Exchanges
Understanding our exchange and refund policy at Chawla Jewellers 1954.
Understanding Our Exchange Policy
At Chawla Jewellers 1954, we strive to ensure complete customer satisfaction with every purchase. Please read our policy carefully to understand the terms for exchanges and refunds.
Exchange Policy
We offer a 7-day exchange window from the date of purchase. To be eligible for an exchange, the product must be unused and unworn, returned in its original packaging, and accompanied by a valid invoice or proof of purchase. Once the returned product is inspected and approved, you may exchange it for another item of equal or higher value.
Non-Exchangeable Items
The following items are not eligible for exchange: customised or personalised jewellery, and resized or altered products.
Refund Policy
We currently do not offer refunds on any purchases. All eligible returns are processed strictly under our exchange policy only.
Important Notes
Exchange requests must be initiated within 7 days of delivery or purchase. Items failing quality checks will not be accepted for exchange. The brand reserves the right to approve or reject exchange requests after inspection.