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Curated With Passion, Crafted With Love
Customer Satisfaction is Our Priority
At our luxury jewellery brand, we understand that purchasing fine jewellery is a significant investment. Therefore, we want to ensure that our customers are completely satisfied with their purchases.
Refunds are available for items that are unworn, in their original condition, and returned within 30 days of the purchase date. Items that have been customized or altered in any way are not eligible for a refund.
Additionally, all returns must include the original packaging and any accompanying documentation, such as certificates of authenticity. We encourage our customers to inspect their items upon receipt to ensure they meet their expectations before wearing them. If you believe your item qualifies for a refund, please contact our customer service team for assistance.
Once we receive your returned item, we will process your refund within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. We strive to make the refund process as seamless as possible, and our team is here to assist you every step of the way.