Understanding our Exchange policies

At Chawla Jewellers 1954, we strive to ensure complete customer satisfaction with every purchase. Please read our policy carefully to understand the terms for exchanges and refunds.

Exchange Policy

We offer a 7-day exchange window from the date of purchase.

To be eligible for an exchange:

The product must be unused and unworn

The item must be returned in its original packaging

A valid invoice or proof of purchase is required

Once the returned product is inspected and approved, you may exchange it for another item of equal or higher value.

Non-Exchangeable Items

The following items are not eligible for exchange:

Customized or personalized jewellery

Resized or altered products

Refund Policy

We currently do not offer refunds on any purchases.
All eligible returns are processed strictly under our exchange policy only.

Important Notes

Exchange requests must be initiated within 7 days of delivery/purchase

Items failing quality checks will not be accepted for exchange

The brand reserves the right to approve or reject exchange requests after inspection